A simultaneous view of the customer and the company delivers the most enduring results.
Diversity of perspective creates what cannot be achieved any other way.
Startup thinking and fresh ways of working ensure relevance in our evolving world.
Problem-solving creativity is everyone’s brief.
Change can happen for you, and by you, not just to you.
Companies currently face a multitude of pressures—5G, mergers, big data—as they try to strengthen their brands and uncover new sources of revenue. Companies who evolve into innovative platforms and build an agile culture will deliver data-powered experiences and achieve stronger online and offline engagement that are tailored to customers’ unique needs.
As a result, incumbent players in the industry are working on new value propositions: the personalisation of healthcare offers, preventive health (or integrated care), and the patient/customer experience. Such innovative approaches are based on the collection and use of health data. Better knowledge of patients has allowed creating personalised “beyond the pill” services that complement medication and improving the patient experience.
Primary, secondary, postsecondary, and vocational institutions around the world are facing many challenges. In every market, they are expected to embrace new technologies, respond to changing labor markets, and manage increasing globalization—while delivering better student outcomes on ever-tighter budgets. Is it possible to navigate these often competing demands while fulfilling their core missions? Yes, through innovation and transformation.
To improve their profitability, market finance players must integrate new technologies. But also, beyond short-term measures to optimise costs by reducing headcount, the challenge is to re-engage existing talent and recreate the conditions for attracting young talent, within an innovative financial ecosystem? And more fundamentally, in the face of rising societal and environmental demands, can finance contribute to significantly accelerating the transition in France and Europe?
New business models and technologies are disrupting the energy and commodities industries. We are at the beginning of fundamental changes—how we create, store, trade and share energy and commodities is rapidly transforming, forcing companies to evolve across all aspects of their business. Technologies such as artificial intelligence, blockchain and the Internet of Things (IoT) will play a major role in the evolution of each of these areas. Organizations must embrace innovation to transform how they engage with customers and manage their business for success today and tomorrow.
Major changes are underway and are leading to an increase in the complexity of the business lines. This complexity is due to a less clear understanding of the behaviour of customers, public action and competitors. This complexity also stems from operating methods that have become more complex due to an unsuccessful multi-channel approach and successive compliance upgrades.
We are in an age of unprecedented competition, market volatility and disrupted business models. Expectations are higher than ever. Change is not just fast, but exponential. Travel, airline and hospitality companies have to keep pace and grow into agile, real time and connected travel platforms. They must reinvent themselves to be more relevant and deliver engaging customer experiences and stronger travel loyalty programs. Leaders have to modernize technology to keep up with demands, while improving operations.
The missions of governmental and non-governmental organizations often go hand-in-hand with serious financial stewardship of limited public resources. To be successful while being efficient, public sector agencies must combine the power of technology—such as modular architecture and data science—with compelling user experiences and smart processes to expand the scale and impact of their missions.
Technological evolutions confront traditional media with 2 trends: an evolution in audience usage (any time, anywhere, any device, any content) and a platform for access to content. These trends are shaking up the historical media players, who now have to adapt to their consequences, especially the desertion of young audiences in favour of these new players. Value is thus concentrated at both ends of the chain: content control and customer knowledge.
The Manufacturing industry is an exciting space with sector-specific opportunities and challenges. Almost every player in this industry confronts today’s business realities–shifting demand, regulatory pressures and intense global competition for customers, materials and talent. The environment is tough, but it is also rich with possibilities. New technologies enable product and process innovations, while new markets invite a return to growth.
How can we adapt to new business and technological ecosystems to innovate and differentiate ourselves to win the major urban development contracts launched by the public sector? How can we build new B2C and B2B offers and put people and their convenience back at the heart of our business while keeping our promises regarding environmental and social responsibility?
Transportation product and service businesses are being disrupted by digital platforms that move people from point A to B in new ways. Car ownership is giving way to on-demand urban transportation services, and transportation services continue to feel the effects of online price aggregators. Enterprises must embrace these changes and adapt to meet consumer needs to survive and thrive.
Technology will never stop evolving, it’s the nature of the beast. So having an innovation advisor on your side is vital: to tailor a strategy that fits, and to uncover the right tech for your toughest business problems—no matter the industry. Our technology consulting services help you steer your transformation with the latest technology, design thinking and agility, while also energizing your legacy systems—at a pace that’s right for your business.
E-commerce has completely transformed how consumers approach retail service providers. They now expect convenient, always-on services coupled with high-quality products and delivery. A robust Big Data Analytics capability can help both brick-and-mortar retailers, as well as digital native e-commerce players benefit significantly from this new generation of consumers.
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